Overview
ConversionRelay ("we," "us," or "our") respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect the following information:
- Name
- Phone number
- Email address (if provided)
- Business name
- Trade or service category
- Information submitted through contact forms or demo requests
- SMS consent records — including whether consent was given, the date and time it was recorded, and the version of the consent language agreed to
- Website usage and analytics information
How We Use Information
We use collected information to:
- Respond to demo requests and inquiries
- Provide and improve our services
- Communicate regarding accounts, onboarding, and support
- Send SMS messages and other service-related communications
- Analyze website performance and usage
- Maintain security and prevent fraud
SMS Communications
By submitting a form on our website, you may consent to receive text messages from ConversionRelay regarding your request, account, or services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.
Mobile information will not be sold or shared with third parties for promotional or marketing purposes. SMS consent is not shared with third parties or affiliates for marketing purposes.
Information Sharing
We do not sell personal information.
We may share information with trusted service providers that help us operate our business, including providers for messaging, hosting, analytics, scheduling, customer relationship management, and customer support.
We may also disclose information when required by law or to protect our rights, users, or business operations.
Data Security
We take reasonable measures to protect information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure.
Cookies and Analytics
We may use cookies, analytics tools, and similar technologies to understand website usage and improve user experience.
Your Choices
You may request access to, correction of, or deletion of your personal information by contacting us at the address below.
Data Retention
We retain personal information for as long as necessary to provide our services and comply with legal obligations. SMS consent records are retained indefinitely to demonstrate compliance with applicable messaging regulations. You may request deletion of your personal information by contacting us — we will honor such requests unless retention is required by law.
Your California Privacy Rights
If you are a California resident, you have the right to know what personal information we collect, request deletion of your personal information, and opt out of the sale of personal information. We do not sell personal information. To exercise your rights contact us at the address below.
Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of our services after an update constitutes acceptance of the revised policy.
Contact Us
If you have questions regarding this Privacy Policy, contact us at:
ConversionRelay
support@conversionrelay.com